Return Policy
What is the return service?
When you purchase products from Watsadu Niyom Co., Ltd., you may request a return in accordance with the stipulated return conditions within 7 days after receiving the products, based on the delivery note or receipt. If that period has elapsed, the Company reserves the right not to accept a return request under any circumstances. However, the buyer may contact the seller directly to ask about return conditions after 7 days (subject to each individual seller's conditions).
Return conditions
You may notify us of a return within 7 days after receiving the products, under the following conditions: The products are defective / broken / damaged. The wrong products were delivered, for example, the product size or color does not match the order. The products received do not match their description. The products must not have been installed or used. The return is due to a product exchange/change of mind and/or cancellation of the purchase.
Please contact Customer Service to request a return through the following channels:
Email: info@watsaduniyom.com LineOA : @watsaduniyom Tel.: 02-120-6000 Business hours: Monday – Saturday, 8:00 – 17:00 *Note: If a product is defective or damaged, please contact us immediately and provide evidence of the defect or damage, such as photographs of the product and photographs of the product box.
Returns due to a change of mind
If the buyer wishes to return a product due to a change of mind, the following conditions must be met: The product's wrapping or packaging must be intact, with no signs of having been opened or torn. The product must not have been installed. The conditions stipulated by each individual product seller must be met. The Company must be notified within 7 calendar days from the date the product was received. If the foregoing conditions are not met, the Company reserves the right not to accept the return under any circumstances.
Returns of made-to-order products
If a customer purchases a made-to-order product as specified above and payment has already been completed, the Company reserves the right not to accept any return or exchange under any circumstances. If a made-to-order product does not conform to the design, color, size, or weight specified on the website because the customer contacted the seller directly to change the product's design, color, size, or weight, the Company reserves the right to cancel the order without prior notice. The Company will also not be responsible for any resulting expenses, such as shipping costs caused by the product's increased weight as a result of such changes.
Submitting a product return request
The buyer may request a product return only in accordance with the return conditions stipulated by the Company. The buyer must notify the Company of the return request within 7 calendar days after receiving the product and must provide the following information:
Quotation number Product code and product name Reason for returning the product Photographs or a video clip of the packaging received Photographs or a video clip of the product to be returned A contact channel through which the customer can be reached
Seller's rights
Once the Company has received the product return request together with all other information requested from the buyer, the Company will forward the product return request and other information to the seller for consideration and notify the customer of the decision within 3 business days.
If the seller does not respond within 3 business days, the buyer may return the product to the seller, and the Company will assess the buyer's request without giving the seller further notice (please see further details under Product Return Procedure). If the seller accepts the request, the buyer must return the product to the seller within 7 business days. The Company will process the buyer's refund only after the seller has confirmed receipt of the product (please see further details under Product Return Procedure). 1. The seller must complete confirmation of the product inspection within 3 business days after the date on which the returned product is received.
2. The seller has the right to raise a dispute if the returned product is not in the condition in which the buyer received it upon delivery.
Product return procedure
The buyer must send the product back to the seller no later than 7 business days from the date the buyer is notified of the seller's decision. If more than 7 business days have elapsed, the seller may consider canceling the product return request. The returned product must be in the condition in which the buyer received it upon delivery. The buyer must also return all accessories and related documents, such as the warranty certificate or tax invoice. The buyer is responsible for preparing the product in wrapping or packaging that is ready for shipment in accordance with the transport service provider's standards, or in packaging providing protection equivalent to that used when the product was received, to keep the product safe during shipment. The customer is responsible for any damage that may occur to the product during shipment. The buyer must photograph the product when it is received and again before returning it. Where a product is returned because it is defective, the wrong product was delivered—for example, its size or color does not match the order—or the product received does not match its description: · For an overweight product, the buyer is responsible for returning the product personally.
· If the seller agrees with the buyer to replace the product for the customer, the seller will be responsible for the shipping cost, and the seller may arrange the product delivery date directly with the buyer.
· The conditions governing responsibility for the cost of returning or replacing a product may vary from one seller to another. The buyer and seller should reach a clear agreement before proceeding.
· A product return due to a change of mind and/or cancellation of the purchase.
Exchanging/returning products after 7 days
The buyer is responsible for inspecting the product immediately after receiving it. If the product or packaging is found to be defective, broken, damaged, or not in the condition specified, the Company must be notified within 7 days after receipt of the product. If that period has elapsed, the Company reserves the right not to accept an exchange or return under any circumstances. However, the buyer may contact the seller directly to ask about return conditions after 7 days (subject to each individual seller's conditions).
Refunds when a buyer requests a product return
Refunds arising from a buyer's product return request are divided into 2 cases: The product is defective / broken / damaged; the wrong product was delivered, for example, its size or color does not match the order; or the product received does not match its description; and the product must not have been installed. The Company will refund the buyer in full for the product price, delivery charge (only the transport charge where delivery was made by a Company vehicle), and installation service fee (if any), in the amounts actually paid. The refund process will begin when the seller has received the returned product from the buyer and has inspected it and determined that its condition complies with the stipulated conditions. The product is returned because the buyer changed their mind. The buyer may send the product back to the seller. After the seller has received the returned product and inspected it and determined that its condition complies with the stipulated conditions, the Company will refund the buyer in full for the product price and installation service fee (if any), in the amounts actually paid. The buyer must send the product back to the seller within 7 business days from the date the buyer is notified of the seller's decision on the product return request.
When will I receive my refund after returning the product?
The Company will begin the refund process when the product seller has received the product and all related documents, such as the tax invoice, in full, and the product seller has inspected the product and determined that its condition complies with the stipulated conditions. The time within which you will receive the refund depends on the payment method used for the transaction. If you paid in cash, the Company will process the refund within 7-14 business days.* A copy of the national identification card (if the order was placed in an individual's name) A copy of the bank account book page in the individual's/company's name The name on the copy of the national identification card and the copy of the bank account must match only the purchaser's name. Please certify every document copy by stating “For the Company to use for the refund,” and sign and date every copied document. Once all documents have been received, the Company will process the refund through the bank account you provided within 7-14 business days.